REFUND
POLICY

Last Updated: October 10, 2026

This Refund Policy outlines the conditions under which credits or refunds are issued by Oriptos Ltd. for our cloud telephony and virtual number services. We are committed to fair, transparent billing for all enterprise customers and developers.

1. Nature of Our Services

Oriptos provides digital services — specifically, real-time virtual number infrastructure for receiving SMS. Because our services are delivered digitally and instantaneously, standard consumer return policies for physical goods do not apply. However, we have a clear and fair wallet credit policy for undelivered services.

2. Automatic Wallet Credit (Undelivered SMS)

If you lease a virtual number and no SMS is received within the defined session window (typically 20 minutes), the transaction is automatically cancelled. The full leasing fee is immediately credited back to your Oriptos Wallet. You are never charged for an SMS that was not delivered. This credit is applied instantly with no action required on your part.

3. Wallet Balance Non-Refundability

Funds deposited into your Oriptos Wallet via any supported payment method (bank transfer, card, or other gateway) are consumed as platform credits. Once deposited, wallet balances cannot be withdrawn or transferred back to the original payment source. All deposited funds must be used for purchasing services on the Oriptos platform. This policy is necessary due to the nature of pre-paid telecom infrastructure costs we incur on your behalf.

4. Billing Disputes

If you believe you have been charged incorrectly or notice a discrepancy in your transaction history, please contact our billing team at admin@oriptos.com within 30 days of the transaction. We will investigate and resolve all legitimate billing disputes promptly, typically within 5 business days.

5. Account Termination for Violations

If your account is terminated due to a violation of our Terms of Service or Acceptable Use Policy, no refund of any remaining wallet balance will be issued. This policy exists to discourage misuse of our enterprise infrastructure.

6. Exceptions for Enterprise Clients

Enterprise clients with dedicated service agreements may be eligible for custom billing arrangements and dispute resolution processes. Please contact our enterprise sales team to discuss your organization's specific requirements.